WEIHNACHTSDEAL – Wir schenken dir 10% auf JEDE BESTELLUNG!

Wir schenken dir 10% auf JEDE BESTELLUNG!



Frequently asked questions


Questions about the order 📝

What are the shipping costs?

Shipping is currently free. We strive to offer our high-quality products to you at the best price, with no hidden additional costs!

Is there a minimum order value?

No, there is no minimum order value.

Which countries do you deliver to?

Currently, we deliver to Germany, Austria, Italy, France, and Spain.

Can I modify/cancel an order?

Of course, that’s not a problem at all! Please write to us at info@merletoys.com and we’ll be happy to assist you.

Questions about Payment 💳

How can I pay in the webshop?

Currently, we accept payments via credit card (VISA, Mastercard, American Express), PayPal, and Klarna (Instant Transfer).

Questions about Delivery 📦

How long does delivery take?

The average delivery time is 3-5 business days.

How is the order delivered?

Your order will be delivered by a parcel service (DHL, DPD, or Amazon Logistics).

Can I provide a delivery address different from the billing address?

Yes, that’s possible. You can specify any delivery address at checkout.

My package is damaged, items are missing, or they weren’t included in the package:

We apologize for the inconvenience! Please contact our customer service at info@merletoys.com. We’ll assist you promptly.

Can I track my shipment?

Yes, once your order is shipped, you will receive an email from us with the tracking number.

Questions about Returns and Refunds 🏷

I want to return an item. How does the return work?

If you’re not satisfied with our item, you can return it to us. Please contact our customer service beforehand at info@merletoys.com. We will cover the return shipping costs.

How long is the return period?

In case you are not happy with your product, you can send it back to us within 30 days without telling us a reason for it.

Questions about Spare Parts and Instructions 🔧

Is a spare part service offered?

Yes. We want every child to be happy with our toys and to continue playing with them, even if a part gets lost or breaks! Feel free to write to us at info@merletoys.com, and we’ll process your concern promptly.

Didn’t find your answer? 📧

If you haven’t found the answer to your question, you can contact us anytime through our contact form. All questions are answered within 24 hours. We’re here to help!