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Hier findest du Antworten auf Fragen rund um Bestellung, Bezahlung, Lieferung, Rücksendung & Co.
Questions about ordering and payment
Your order is packed with great care and will be sent on its way quickly and safely — no matter where you live. The shipping costs will be displayed automatically at checkout after you enter your delivery address.
Shipping to | Shipping costs | Free shipping from |
|---|---|---|
Austria | €6.95 | €49 |
Germany | €4.95 | €39.90 |
Other European countries* | €9.95 | Free shipping not available |
For deliveries to other European countries, shipping costs apply regardless of the order value.
*Spain, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Greece, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Cyprus, Ireland, Sweden, Hungary.
Currently, we deliver to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, and Spain
Of course, that’s not a problem at all! Please write to us at info@merletoys.com and we’ll be happy to assist you.
Currently, we accept payments via credit card (VISA, Mastercard, American Express), PayPal, and Klarna (Instant Transfer).
Questions about Delivery
The average delivery time within Germany is 3–5 working days. For other European countries, the delivery time is 4–7 working days.
Your order will be delivered by a parcel service (DHL, DPD, or Amazon Logistics).
Yes, that’s possible. You can specify any delivery address at checkout.
We apologize for the inconvenience! Please contact our customer service at info@merletoys.com.
Yes, once your order is shipped, you will receive an email from us with the tracking number.
Questions about Returns and Refunds
If you are not satisfied with our product, you can return it to us. Please contact our customer service team at info@merletoys.com before sending it back. We will cover the return shipping costs.
In case you are not happy with your product, you can send it back to us within 30 days without telling us a reason for it.
Questions about Spare Parts and Instructions
Yes. We want every child to be happy with our toys and to continue playing with them, even if a part gets lost or breaks! Feel free to write to us at info@merletoys.com, and we’ll process your concern promptly.
Need help? Contact us — we’re here for you.
Whether it’s about choosing toys or questions about individual products – we’re happy to help!
We use your information to answer your request. For more information, see our privacy policy.
